Westfield launches WeConnect, new customer service tool

The City of Westfield has launched WeConnect, a new tool that will allow residents to report potholes, fill out permits, pay bills and much more.

“We are completely focused on delivering excellent customer service to the taxpayers of this community,” stated Mayor Andy Cook. “By using technology like that found in the WeConnect portal, we can easily improve the way we address issues that matter to our neighborhoods and businesses.”

“Microsoft is thrilled that the city of Westfield is launching their citizen services program using our Dynamics platform, enhanced by our partner ADXStudios”, stated Kim Nelson, executive director of Microsoft’s state and local government solutions group.

Derrick Cash, director of informatics for the city, said WeConnect is a starting point for increasing the public’s access to city services.

“Non-emergency work order management is just the beginning,” Cash stated. “This is the technical foundation upon which many aspects of city business will sit. With direct links to our accounting and document retention systems, we aim to centralize the business intelligence of all city resources such as contracts, vendors, projects, fleet and more.”

Residents may visit weconnect.westfield.in.gov/ to explore all the services WeConnect offers. Customer service representatives are available to answer questions by calling 804-3150 from 8 a.m. to 4:30 p.m. Monday through Friday. For a brief tutorial, visit https://vimeo.com/120151626.